CONFLICT MANAGEMENT

Conflict Management Specialist, Constructive Conflict, Las Vegas, NV 11/16 – 1/22

• Creating 15 podcast episodes on mediation for S.A.F.E. House domestic violence clients
• Presented webinar for the NV Coalition to End Domestic & Sexual Violence (“Demystifying
  Mediation: Overview of the Process, Safety, Benefits & Pitfalls”) for the 2021 Annual Conference
• Presented 2 workshops for the Academy of Professional Family Mediators
  (“Intimate Partner Abuse in Adults & Divorce Mediation”) and for the NV Coalition to End
  Domestic & Sexual Violence (“Intersectionality & Non-Violent Communication”); served as 1 of
  3 panelists for “Effective Techniques for Screening Intimate Partner Violence” at the 2020 APFM
  Annual Conference; spoke about mediation for IPV-affected clients for SafeNest, April 2021
• Served as mediator in 83 cases under the Supreme Court of Nevada’s Designated Eviction
  Proceedings order; 1 of 5 mediators selected out of 100+ mediators to provide feedback of the
  eviction mediation program to the State Governor in Dec 2020, Feb 2021, & Aug 2021
• Served as a conflict coach to 5 individuals in one-on-one sessions
• Mediated 34 balance billing disputes between hospitals and insurance providers for the
  Texas Department of Insurance’s Independent Dispute Resolution program
• Mediated 11 State Bar of NV fee dispute cases
• Coached 6 cohorts of UNLV Boyd Law students on the process and techniques of mediation
• Convened parties to 21 mediations for Equal Employment Opportunity discrimination charges
• Served as mediator in 68 community, divorce, eviction, and small claims court cases for the
  Neighborhood Justice Center (NJC), with up to 11 participants per case
• Coached 6 cohorts of NJC mediators-in-training on the process and techniques of mediation
• Co-facilitated 8 victim-offender juvenile cases, including family group conferences, in a
  restorative justice diversion program of the Las Vegas Justice Court
• Mediated 8 family and divorce disputes for Southern Methodist University’s Conflict Resolution
  Center, and adhered to Center’s teaching model by debriefing with observers (9/13 – 3/14)
• For Restorative Nevada, serve as a Restorative Justice Facilitator, representing Code Switch:
  Restorative Justice for Girls of Color

Organizational Consultant, Office of the Ombudsperson, US Dept of Agriculture, D.C. 6 – 10/15

• Analyzed data using statistical methods to better inform decision-makers
• Studied recurring and systemic concerns within complex organizational programs
• Helped ombudsperson determine next steps in mitigating barriers to access of USDA programs
• Crafted and framed updates to senior leaders (e.g. Secretary of Agriculture) through ombudsperson
  Advocate Ombuds, Long-Term Care Program, University of TX, Houston, TX 11/14 – 5/15